Refund & Return Policy

Refund & Return Policy

Your satisfaction is very important to us.

If you are not completely satisfied with your purchase, we are here to help.

Return Window
You may request a return or refund within 30 days of receiving your order.

Conditions for Returns
To be eligible for a return, the item must:

  • Be unused

  • Be in its original packaging

  • Be in the same condition that you received it

Non-returnable Items
For hygiene and safety reasons, certain personal care products may not be eligible for return once opened.

Damaged or Defective Products
If you receive a defective or damaged item, please contact us within 48 hours of delivery with photos of the product and packaging.

We will arrange a replacement or refund.

Refund Processing
Once your return is approved and received, refunds will be processed to the original payment method within 5–10 business days.

For assistance, please contact:

contact@upmom.store